Get in Touch
Contact Petratide
Have a question about your order, our products, or anything else? Send us a message and our team will get back to you as quickly as possible. Before reaching out, check the FAQ below — your answer may already be there.
Location
2170 Buckthorne Pl. Ste. 160
The Woodlands, Texas 77381
The Woodlands, Texas 77381
Our registered address.
Avg. Response Time
Within 2-3 Hours
Every single day.
Send Us a Message
Fill out the form below and we'll get back to you within 2-3 hours. Please include your order number if your question is order-related.
Frequently Asked Questions
I paid via manual payment — why haven't I received a confirmation email?
Manual payment orders are reviewed and processed manually by our team. Confirmation emails are typically sent within 10 minutes of payment being received and verified. Please also make sure to check your spam folder.
However, processing may be delayed if: (1) you forgot to include your order number in the payment memo, or (2) your payment was sent as a regular transfer instead of Friends & Family.
To avoid delays: always include only your order number in the memo, and always send as Friends & Family. Do not include any other notes or descriptions in the memo field. If you still haven't received a confirmation after 30 minutes, feel free to use the contact form on this page.
However, processing may be delayed if: (1) you forgot to include your order number in the payment memo, or (2) your payment was sent as a regular transfer instead of Friends & Family.
To avoid delays: always include only your order number in the memo, and always send as Friends & Family. Do not include any other notes or descriptions in the memo field. If you still haven't received a confirmation after 30 minutes, feel free to use the contact form on this page.
How long does shipping typically take?
All orders are processed and shipped within 1–2 business days of payment confirmation. Standard transit time is 2–5 business days depending on your location. Expedited options may be available at checkout. Once your order ships, you'll receive a tracking number via email automatically.
How do I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. You can also visit the My Account page to view your tracking number in the orders tab. If you haven't received a tracking email within 1 day of your order confirmation, please reach out to us using the form on this page.
What should I do if my package arrives damaged or goes missing?
We're sorry to hear that. Please contact us immediately using the form on this page and include your order number, a brief description of the issue, and if applicable, clear photos and videos of any damaged packaging or products. Please note that claims must be submitted within 24 hours of the delivery date.
Can I modify or cancel my order after it's been placed?
All sales are final after the order has been placed.
